It has been one week since our relaunch into Canada, and it has been a massive success thanks to our incredible team and our dedicated Canadian consumers! We are grateful for your patience and support since we left a few years ago, and we look forward to engaging with all of you in 2020 and beyond.
We have also been very pleased with how excited and engaged our Canadian customers have been online. Your questions and feedback have really helped us. I have pulled together some of the top questions we have gotten over the past week so we can make sure that everyone has the most up-to-date and correct information. We are focused on being transparent and open with our community.
Q: What did you have to do to get back into Canada?
A: We did not have to change our formula, and this was important to us. We did, however, have to catch up on paperwork that we didn’t get right the first time around. We have now complied with all paperwork and regulatory requirements.
Q: Why did the price go up?
A: The price is reflective of our costs, most of which are denominated in US dollars, but we also have other expenses. We are working to keep consistent pricing across all geographies, which reflect exchange rates and additional costs.
Q: Are you also going to launch other products like Squared and Stacked? And where are the other flavours?
A: We launched with the top 5 requested items and flavours based on consumer feedback. We hope to expand our portfolio of products in the future. Once we identify a potential opportunity, each product will have to go through an approval process. To stay up to date with new products, make sure to sign up for our newsletter here.
Q: Is the product being shipped from the US or Canada?
A: It is shipped from the Greater Toronto Area, Ontario. Our standard shipping services strive to deliver your shipment in Canada within 3 to 5 business days of ordering. We offer free standard shipping for a limited time on all orders in Canada. If you want it faster, you can choose expedited shipping at checkout.
Q: Will there be possible shipping delays due to COVID-19?
A: We ship via Canada Post. They notified us that they have experienced some delays because of COVID-19 in their main local hub in Mississauga, ON. We are assured that Canada Post is developing contingency plans to address these delays. You can read more from there here. This is outside of our control, but our fulfillment partners and we are monitoring the situation closely.
Q: How does the Canada formula differ from the US version?
A: The Canada and US versions are currently the same. However, because every country has different food labelling regulations, our nutritional panel and product labelling differ somewhat between the two countries.
If you have other questions, please continue to ask via social media or email firstname.lastname@example.org, and we will be back in touch soon.
Thanks again for your incredible support, it has been a fantastic week!
You can reach me directly at email@example.com